Website Maintenance and Support

Website Maintenance and Support

Our website support services are offered under an annual contract payable monthly, at extremely affordable rates. The website maintenance contracts allow companies to take care of thier requirements at low cost instead of paying third party companies high amounts for any urgent changes required or performance improvements allowing you to rest assured that maintence is performed.

Certigoa offers a flexible and comprehensive Maintenance plan for all website sizes. We have Migrated & maintained simple HTML websites to complex Intranet databases. Always, we aim to provide fast and efficient service. Just select the number of hours per month you will need, We’ll Perform as Promised.

Maintenance and Support includes

  • Bug fixing and problem reporting, ie correcting broken scripts, including website support on Call.
  • Website edits, revisions, updates or creating new content on existing pages based on requests.
  • Provide disaster recovery from backup and maintain a file library of assets, graphics, source code and revision history for your website.
  • Offer advice and guidance on website management and optimization and potential performance improvement.
  • Liaise with hardware engineers, hosting customer support, and other affiliate service entities.
  • Web stats and analytics.
  • Create new graphics and icons. Modifying CSS styles and code.
  • Version Upgrades: Maintenance regarding security issues (scripts, patches, databases, image/bandwidth theft, etc.)
  • Providing consultation service or documentation for any potential projects or enhancements.
  • Normal priority support is for a 24-72 hour "turn around time".

Hosting Support includes

  • Managed backups and server maintenance | database optimization
  • Server software updates.
  • Server user management.
  • Performance monitoring | up-time monitoring.
  • Virus protection | firewall Configuration & monitoring.